Policies
1. ORDERS
Orders can be placed 24 hours a day, seven days a week via our web site. We do charge for your order at time of purchase and will ship your order as quickly as possible. In some cases, shipping may be delayed due to out of stock items or long delivery times.
If you have any questions regarding a product (ie. color, size, weight, material, texture, etc.) we can be reached at shop@meganmolten.com.
2. RETURN POLICY
2.1 GENERAL POLICY
Megan Molten is pleased to offer returns or exchanges for most general decor items. In-store purchases can be exchanged for store credit or gift card within 14 days of purchase and incur no restocking fee if returned locally. Online orders can be returned within 14 days but will incur a restocking fee of 10% if a store credit or gift card is not applied. Please reach out to shop@meganmolten.com to obtain a prior Return Authorization number. Returns will not be accepted without prior authorization.
Refunds are made to the original method of payment. All items must be returned in their original condition including all packaging.
ARTWORK, PILLOWS, FURNITURE, LIGHTING, NEW RUGS, HIDES,
BEDDING & MARKDOWN ITEMS ARE FINAL SALE.
2.2 ONLINE PURCHASES
Online purchases cannot be canceled or modified 24-hours after purchase. Returns or exchanges can be made within 14 days. Our customers are responsible for return shipping. Refunds are made to the original method of payment, less total shipping and handling amount. Exchanges can be made for store credit or gift card, while refunds will incur a 10% restocking fee.
Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow us 3-5 business days from the date of receipt to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.
Please note that returning an item is done at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund or exchange.
All shipped items are carefully inspected prior to shipment and we do our best to package all items carefully with an abundance of protection, but damages still happen! We ask that if a defect is discovered and/or delivery is refused, please contact our Customer Experience team within 48 hours at shop@meganmolten.com.
Please keep in mind that most of our products are made by hand in small batches by craftspeople around the world or are natural materials or animal products. As such, inherent variations in color and texture should be expected and should not be considered defects. If you have any questions about specific products or wish to see additional photos, please reach out to a member of our team and they will be happy to help!
2.3 VINTAGE RUGS:
Our vintage rugs are unique pieces of art, and no two are the same. It is almost certain that all of our rugs have undergone a repair at some point in their history as they are all 50 to 100 years old. With that said, we do our best to accurately depict the colors, condition and details of each piece. Please keep in mind that different lighting and screen resolutions may alter or display colors differently than they may appear in your house. If the rug does not fit your aesthetic, it can be returned or exchanged in keeping with our general policies and also must be free of hair, dirt, odors, and stains. Each returned piece will be carefully inspected and if not found to be its original condition, we reserve the right to refuse exchange or refund.
3. DAMAGES
Unfortunately sometimes damages occur in shipping. We are so sorry if this happens to you. If you receive your item and it is damaged please email us within 48 hours at shop@meganmolten.com with at least 3 photos of the damaged item, a photo of the packing slip, a photo of the packaging/box and you order number. We will happily file a claim and process a replacement or a refund for the item that you received. DO NOT THROW THE ITEM OUT and please leave the item in its original packaging.
We will email instructions on how to proceed with the claims process. Please note that ALL damages need to be reported to us within 48 hours of receipt of your merchandise. Replacement and or refunds cannot be guaranteed on damaged merchandise that is not reported in a timely manner.
Refunds for damaged items will be processed back to the original form of payment.
4. PRODUCT NOTATIONS
Please note that some of our products are antique vintage textiles, and vintage reclaimed pieces, therefore they may have blemishes. This is part of the beauty of the product. These items are meant to be unique, therefore the product cannot be considered defective.
Items that are made with natural material, such as but not limited to, agate, stone, wood, marble, etc. will all vary slightly in color and texture. Knots, chips, divots, and small cracks are not considered defects but part of the beauty of the product.
Every monitor shows color differently. If you have any questions on a products color or texture please email shop@meganmolten.com. We do our best to send additional photos and answer any questions that you may have.
5. SHIPPING & DELIVERY
Orders are processed Monday through Friday, 9am – 5pm. Orders placed on the weekends will be processed the following week.
Please keep in mind that the delivery clock starts when the package is in the hands of the carrier not when the order is placed.
We do our best to fulfill your order as quickly as possible, however sometimes items are out of stock at time of purchase or unexpected delays may occur. If the item that you ordered is out of stock we will happily email you with information on when you can expect your order.
Most items will be shipped directly from warehouse in Mount Pleasant, SC, however any items drop-shipped directly from a vendor may take longer to process. If you need rush delivery, please contact customer service prior to ordering.
Additional shipping fees will be charged for white glove delivery service, furniture items, oversized mirrors and large giclee canvas art. If you have a questions on a particular product please email shop@meganmolten.com.
We do not ship internationally at this time. We do not ship to AK or HI at this time, only to the 48 contiguous states.
6. SALES & COUPON CODES
The following items/categories are excluded from all Sales & Coupon Codes: Local Art (giclee canvas, or matte prints by Danielle Cohen, Chelsea Goer, Shannon Wood, Jenn Griffith, Ellen Guerra, Ryan Beack, or Katherine Freeman), Emily Daws products, Assouline books, and certain Furniture Items. Sales, Discounts, & Coupons Codes cannot be combined and cannot be used on past purchases. All sale items are final sale and cannot be returned.
CONTACT US
Megan Molten Shop
543 Long Point Road, Suite 102
Mount Pleasant, SC 29464
shop@meganmolten.com
843-800-8583