Customer Care

Frequently Asked Questions

  • Can I place an order by phone?

    Yes, please call (843) 800-8583 (Mon-Sat 10am-6pm, EST) and select option #2.

  • When will I be charged for my order?

    You will be charged at time of purchase.

  • How quickly will my order be processed?

    Orders are processed as quickly as possible Monday through Friday, 9am – 5pm. Orders placed on the weekends will be processed the following week. Most items will be shipped directly from our warehouse in Mount Pleasant, SC, however any items drop-shipped directly from a vendor may take longer to process

  • Do you offer rush delivery?

    If you need rush delivery, please contact customer service prior to ordering at (843) 800-8583 or email shop@meganmolten.com

  • Do you offer white glove delivery?

    Additional shipping fees will be charged for white glove delivery service, furniture items, oversized mirrors and large giclee canvas art. If you have a questions on a particular product please email shop@meganmolten.com.

  • Do you ship internationally or to Hawaii/Alaska?

    We do not ship internationally at this time. We do not ship to AK or HI at this time, only to the 48 contiguous states.

  • What do I do if my item arrives damaged?

    If you receive your item and it is damaged please email us within 48 hours at shop@meganmolten.com with at least 3 photos of the damaged item, a photo of the packing slip, a photo of the packaging/box
    and you order number.

  • What is your return policy?

    Online orders can be returned within 14 days but will incur a restocking fee of 10% if a store credit or gift card is not applied. Please reach out to shop@meganmolten.com to obtain a prior Return Authorization number. Returns will not be accepted without prior authorization.

  • Will I be refunded shipping and handling fees?

    Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.Returns that arrive with postage due will be returned to the sender.

  • Are any items final sale?

    Artwork, Pillows, Furniture, Lighting, New Rugs, Hides, Bedding & Markdown Items Are Final Sale.

  • Will the color/texture of my product match the image?

    Every monitor shows color differently. If you have any questions on a products color or texture please email shop@meganmolten.com. We do our best to send additional photos and answer any questions that you may have

  • Do you have gift cards?

    Gift Cards can be purchased here: MM Gift Cards

  • Do you have an affiliate program?

    We sure do! You can learn more about our Affiliate & Influencer program here.

  • Do you have a trade program?

    Yes. Please submit your trade application here.

  • Do you have a retail store?

    Our retail store is located in Mount Pleasant, SC at 543 Long Point Road, Suite 102. Look inside here.

  • Do you offer Virtual Design?

    Yes! Please Submit your Inquiry here: Virtual Design Inquiry

  • Do you have a Full-Service Design Studio?

    We offer Residential/Commercial Design; New Build/Renovation & Virtual Design. Visit: meganmolten.com. Watch a walk-through of one of our projects here.

  • Who is Megan Molten?

    She is an Award Winning Interior Designer located in Charleston, SC. Learn more here.