Customer Care

1.1 ORDERS

Orders can be placed 24 hours a day, seven days a week via our web site. We do charge for your order at time of purchase and will ship your order as quickly as possible. In some cases, shipping may be delayed due to out of stock items or long delivery times.

1.2 SHIPPING & DELIVERY

Orders are processed Monday through Friday, 9am – 5pm. Orders placed on the weekends will be processed the following week.

Please keep in mind that the delivery clock starts when the package is in the hands of the carrier not when the order is placed.

We do our best to fulfill your order as quickly as possible, however sometimes items are out of stock at time of purchase or unexpected delays may occur. If the item that you ordered is out of stock we will happily email you with information on when you can expect your order. 

Most items will be shipped directly from warehouse in Mount Pleasant, SC, however any items drop-shipped directly from a vendor may take longer to process. If you need rush delivery, please contact customer service prior to ordering. 

Additional shipping fees will be charged for white glove delivery service, furniture items, oversized mirrors and large giclee canvas art. If you have a questions on a particular product please email
shop@meganmolten.com. 

We do not ship internationally at this time. We do not ship to AK or HI at this time, only to the 48 contiguous states.

2.1 GENERAL POLICY

Megan Molten is pleased to offer returns or exchanges for most general decor items. In-store purchases can be exchanged for store credit or gift card within 14 days of purchase and incur no restocking fee if returned locally. Online orders can be returned within 14 days but will incur a restocking fee of 10% if a store credit or gift card is not applied. Please reach out to shop@meganmolten.com to obtain a prior Return Authorization number. Returns will not be accepted without prior authorization.

Refunds are made to the original method of payment. All items must be returned in their original condition including all packaging.

ARTWORK, PILLOWS, FURNITURE, LIGHTING, NEW RUGS, HIDES, BEDDING & MARKDOWN ITEMS ARE FINAL SALE.

2.2 ONLINE PURCHASES

Online purchases cannot be canceled or modified 24-hours after purchase. Returns or exchanges can be made within 14 days. Our customers are responsible for return shipping. Refunds are made to the original method of payment, less total shipping and handling amount.
Exchanges can be made for store credit or gift card, while refunds will incur a 10% restocking fee.

Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow us 3-5 business days from the date of receipt to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

Please note that returning an item is done at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund or exchange.

All shipped items are carefully inspected prior to shipment and we do our best to package all items carefully with an abundance of protection, but damages still happen! We ask that if a defect is discovered and/or delivery is refused, please contact our Customer Experience team within 48 hours at ​shop@meganmolten.com.

Please keep in mind that most of our products are made by hand in small batches by craftspeople around the world or are natural materials or animal products. As such, inherent variations in color and texture should be expected and should not be considered defects. If you have any questions about
specific products or wish to see additional photos, please reach out to a member of our team and they will be happy to help!

2.3 VINTAGE RUGS

Our vintage rugs are unique pieces of art, and no two are the same. It is almost certain that all of our rugs have undergone a repair at some point in their history as they are all 50 to 100 years old. With that said, we do our best to accurately depict the colors, condition and details of each piece. Please keep in mind that different lighting and screen resolutions may alter or display colors differently than they may appear in your house.

If the rug does not fit your aesthetic, it can be returned or exchanged in keeping with our general policies and also must be free of hair, dirt, odors, and stains. Each returned piece will be carefully inspected and if not found to be its original condition, we reserve the right to refuse exchange or refund.

2.4 PRODUCT NOTATIONS:

Please note that some of our products are antique vintage textiles, and vintage reclaimed pieces, therefore they may have blemishes. This is part of the beauty of the product. These items are meant to be unique, therefore the product cannot be considered
defective.

Items that are made with natural material, such as but not limited to, agate, stone, wood, marble, etc. will all vary slightly in color and texture. Knots, chips, divots, and small cracks are not considered
defects but part of the beauty of the product. 

Every monitor shows color differently. If you have any questions on a products color or texture please email shop@meganmolten.com. We do our best to send additional photos and answer any questions that you may have.

The following items/categories are excluded from all Sales & Coupon Codes: Local Art (giclee canvas, or matte prints by Danielle Cohen, Chelsea Goer, Shannon Wood, Jenn Griffith, Ellen Guerra, Ryan Beack, or Katherine Freeman), Emily Daws products, Assouline books, and certain Furniture Items. Sales, Discounts, & Coupons Codes cannot be combined and cannot be used on past purchases. All sale items are final sale and cannot be returned. 

PHONE:
(843) 800-8583

EMAIL:
shop@meganmolten.com

HOURS:
Monday - Saturday
10am - 6:00pm, EST

MEGAN MOLTEN WAS VOTED ONE OF THE BEST 'HOME STORES'
IN AMERICA BY HOUSE BEAUTIFUL!

Visit our Shoppable Warehouse in Mt. Pleasant, SC and Discover Modern Coastal Home Decor & Gifts You'll Love. Curated by Award Winning Interior Designer 'Megan Molten'.

Location: 543 Long Point Rd Suite 102, Mt Pleasant, SC 29464
Store Hours: Mon-Saturday 10am-6pm
Contact Info: (843) 800-8583 | shop@meganmolten.com

Look Inside Our Store: Watch Video
Driving Directions: Watch Video
Meet Megan Molten: Watch Video

COMPLIANCE STATUS

We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the website’s owner please use the following email shop@meganmolten.com

SCREEN-READER AND KEYBOARD NAVIGATION

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements:

1. Screen-reader optimization: we run a process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. 

Additionally, the background process scans all of the website’s images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the
Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

2. Keyboard navigation optimization: The background process also adjusts the website’s HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

DISABILITY PROFILES SUPPORTED ON OUR WEBSITE

• Epilepsy Safe Profile: this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.

• Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.

• Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.

• ADHD Friendly Profile: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.

• Blind Users Profile (Screen-readers): this profile
adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.

• Keyboard Navigation Profile (Motor-Impaired): this
profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B”
(buttons), and “G” (graphics) to jump to specific elements.

ADDITIONAL UI, DESIGN, AND READABILITY ADJUSTMENTS

1. Font adjustments – users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.

2. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds with over seven different coloring options.

3. Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.

4. Content highlighting – users can choose to emphasize essential elements such as links and titles. They can also choose to highlight focused or hovered elements only.

5. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.

6. Cognitive disorders – we utilize a search engine linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.

7. Additional functions – we allow users to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

ASSISTIVE TECHNOLOGY AND BROWSER COMPATIBILITY

We aim to support as many browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share, including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and MAC users.

NOTES, COMMENTS, AND FEEDBACK

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements. If you wish to contact the website’s owner, please use the following email shop@meganmolten.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from meganmolten.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions
occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use
Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of [[INSERT AGE]] .

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop@meganmolten.com or by mail using the details provided below:

Megan Molten

543 Long Point Road Set 103 Mount Pleasant, South Carolina US 29464

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